News

Friday 14 March 2014

Gold Cup: One PR's relations with the public


Photo: Telegraph.co.uk

Cheltenham Gold Cup Festival: Are we going to the races...or going to the dogs?
Last year’s Gold Cup Festival broke attendance records, with 235,125 race-goers descending on our town over the four days. Good fun I’m sure was had by all who attended and many in the town (mainly the bars of course) were all the more prosperous for their visit.
However, for this Cheltenham resident, all the hordes brought with them was misery and mess, evidently leaving their manners behind wherever they had come from.  It’s this memory that made me look forward to Gold Cup 2014 about as much as being hit by a bus, and saw me making plans to escape for the duration of the week that Cheltenham actually goes to the dogs rather than the races.
Yet my best laid plans didn’t quite come off, so I’ve found myself here, staying put at home near the train station, the first and last stop (or more likely pint) for thousands of race-goers.
But I’ve been pleasantly surprised. Cheltenham race-goers have improved their public relations, in the most literal sense.
Last year we saw many pavement pizzas, quite a few fights and a ridiculous amount of aggressive behaviour when trying to stop men-old-enough-to-know-better from doing unmentionables on our street and neighbours’ doorsteps.
This year, people have been really friendly, even apologetic for crowding the top of our road where there’s a rather popular race-day pub. And this time, when my partner was stopped on his way home from work to be asked directions to a particular watering hole, rather than being sworn at like last year, he was invited for a pint of the black stuff.
It seems to me that 2014’s race-goers have been of a much happier and friendlier disposition. Even #Cheltenham tweeters have been on good form.
 So my first hand experience of this annual event has been much improved and made me think twice about reaching for next year’s holiday forms already in a panic.
Cheltenham Gold Cup 2014 should be proud; its visitors have earned it some good PR just through good old human interaction.
 Rachel Meagher
Account Director