Iiiiiiiiiiiiiiiiit's Chriiiiiistmas!!

Just in case anyone hadn't noticed. I mean, the Christmas adverts that hit the TV screens in what seemed like July were a dead giveaway that the festive season was soon to be upon us. But does it really feel like Christmas?

The weather outside isn't particularly frightful so I don't feel like I need to go into full hibernation mode. Everyone at Target Towers is still very busy so there's no sign of the mythical slow down we all allegedly experience at this time of year, and more so than ever the world news is full of utterly despicable deeds, suggesting there's very little goodwill among men.

Bah humbug indeed.

With the shops full of everything Christmas from October, Christmas ads repeating for months on end to get return on the huge budgets they've spent, Christmas jumpers and Christmas hats sported as soon as the weather hits 12 degrees, it's little wonder most of us are sick of it by the time it gets here.

But then finally, when it does, after the long wait, when all the Christmas shopping is done and the fridge is full. It feels SO good. And we're not sick of it at all, not one little bit.

I LOVE Christmas but when it IS Christmas and not a minute before.

Happy Christmas everyone.

Rachel Meagher
Account Director

What is PR?

Recently whilst I have been studying for my CIPR Foundation Award, I have been looking at textbook definitions of Public Relations.

The Chartered Institute of Public Relations defines PR as:

"Public relations is about reputation - the result of what you do, what you say and what others say about you."

This week I have put the textbooks aside, I've been thinking about what PR is and what PR people do from an agency perspective.

Based on my first few days working with Target PR, these are my observations on PR outside the classroom.

Good relationships

Put simply, PR is about people and your relationships with those people. Good working relationships can help get things done quickly.

Good writing

PR is about producing copy people will want to read. Press releases are short, snappy and newsworthy.

Good causes

There's interest in how local businesses are supporting the local community. Companies that have been going the extra mile and holding quirky fundraising events that support local charities get great coverage.

Good timekeeping

PR is about thinking ahead and being aware of internal, external and your client's deadlines. PR involves careful planning and effective time keeping.

Good tea

And perhaps my most astute observation of the week is that PR is fuelled by copious amounts of tea. Whether the PG Tips, or the Earl Grey variety - its official - tea makes the PR world go round.

Charlotte Sanville
Freelance Account Executive

A spa day – but not as you know it

Spas and beauty salons were the hot topic this week at Target, not just because the team is planning its next pampering treat, but as a result of a visit to Spa Life, one of the UK’s leading industry events.

A first for Target, this conference was certainly an insightful introduction into the world of wellness. Alongside a range of exhibitors from skincare to cosmetics and nail art to aesthetic devices, ran a series of talks and workshops. 

So what did we learn? Oriel Frank, Director of Marketing at Elemis, confirmed our suspicions about the booming market for prestige skincare products (not just based on our own buying habits here at Target), while, perhaps surprisingly, sales of ‘cheaper’ anti-ageing products (under £30) have declined.  Our ageing population is driving demand, and so too are our skin-savvy teenagers, while men – 88% of them – are apparently embracing their feminine sides by following suit with skincare regimes.

So what’s driving people to buy?  We were heartened by the credit, from a number of the speakers, to good PR – using both traditional, but more increasingly online channels.  The value of recommendation was highlighted by Lopo Champalimaud, Managing Director of Wahanda, who referenced research which showed that 70% of consumers trust an online review, while only 5% trust an advert.  Clearly blogger activity and social media are having a dramatic influence on driving purchasing habits.  

All in all it’s refreshing to see an industry that is bucking the economic trend, embracing new communication channels and challenging innovation. And of course it’s great that it’s all about making you feel and look good too.

Sam Kandiyali

Director

A picture is worth a thousand words

The UK Picture Editors’ Guild Awards were announced this week (my personal favourite is Anthony Chapel-Ross’s shot of a returning father being reunited with his son) and it got me thinking about the importance of photography in PR.

It’s something we place great emphasis on and is a fundamental aspect to much of the work we do. As PR’s we pride ourselves on being accomplished wordsmiths yet we can’t underestimate the impact a striking image can have alongside carefully crafted copy, to help tell the story.

I don’t think it’s over stating it to say that a photo can make or break a story, and it’s critical within our role to ensure we either brief photographers correctly or sell the photo opportunity in the right way to entice photographers to turn up. 

A campaign that we worked on for Westonbirt Arboretum required both these skills and the final photo (see above) really encapsulated the message we were trying to convey. Hoping to encourage visitors to come and see the Spring flowers, we asked fashion students to design a dress using the flowers and foliage from the Arboretum itself. The winning submission was created on site and worn by a model to create a stunning photo that was used extensively on a national and regional level, as well as online.  

There have been many iconic photos which stick strong in the mind – Princess Diana sat alone with her back the Taj Mahal just before her marriage to Prince Charles broke down or the two African American athletes raising their fists in solidarity at the 1968 Olympic Games. While the two are certainly very different, they ultimately tell the story perhaps even better than words ever could.  

Bethan Simkins

Account Director 

Finance: It’s not like it used to be!

I was reminiscing with a client recently about how different it used to be trying to raise finance from the bank, prior to the credit crunch.

Just over ten years ago our business moved office and had a lot of expenditure upgrading the premises, which put a strain on our cashflow. To help tide us over a quick email to our relationship manager outlining the financial projections of the move and the impact on our cashflow forecast moving forward, followed by a lunch, was all that it took to secure a 12-month loan, at a very reasonable interest rate and low arrangement fee.

The next day the paperwork was signed without any need for endless security, and by the end of the week the money was in the bank. I can always remember the manager’s words at the end of lunch. “Colin, you won’t let me down will you?”  Well no, I didn't let him down, and the loan was paid off in full over the 12 months as forecast.

How things have changed since the credit crunch! I know that banks are constantly saying they are open for business, but I cannot imagine a loan being granted at such short notice these days on the same terms.

One thing that still remains constant though, is the need for robust forecasts, both profit & loss and cashflow, that allow business owners to plan for the future.

These forecasts are vital if a business is looking to invest in new products or services, and if a bank is going to grant a loan they will want to ‘stress test’ a company to ensure that it can afford the repayments, as well as having necessary security in place.

Having a Finance Director within your business, whether full- or part-time, who is adept at putting these forecasts together, will help your company to gain considerable credibility with the banks and help secure funding. I believe this so strongly that I now work part-time with small businesses as an Associate at South West FD (SWFD), in addition to my long-standing role as Chairman and Finance Director within my own business, Target PR.

As the UK hopefully continues to recover there is likely to be more borrowing requirement to boost the economy. So let me unashamedly plug SWFD, which has a number of Associates who can give businesses financial credibility by putting in place budgets, forecasts and cashflow statements that will ensure you will be in the perfect position to approach either a bank, or external investor, to raise funds and move your business forward.

Colin Spencer

Chairman

The Art of Managing the Media – with ex-BBC Journalist John Rockley

Managing the media, what John Rockley referred to as ‘Journalist Whispering’, is becoming increasingly more complex. This was one of the opening admissions made by John at a Chartered Institute of Marketing seminar in Cheltenham this week.

Not only are journalists busy being journalists, they are also answerable to publication sales and marketing directors responsible for driving advertising spend, making them twice as busy and therefore even more elusive.

Remarkably, as with the chicken and the egg; John claimed without PR there is no journalism. So given these challenges, how can both PRs and journalists work together to do our jobs?

According to John, all a journalist wants is an easy life, to be able to go home after having written a good article which received a great response. In reality, what is often achieved is a mediocre article, with masses of effort, and not even the slightest bit of recognition from the editor.

In order for PRs to develop strong relationships with journalists they need to help them achieve their ultimate goal – to go home having made the world a better place with their article (and a pat on the back from their editor).

John was hugely insightful and provided sound advice on how to build strong media relationships. He also guided his audience through the pitching process and how to secure coverage. His suggestions were really simple and most PRs probably already do many of them as second nature, but these are a few of the most helpful things I took from his seminar.

Always look at the bigger picture

Give a journalist some ideas, show them where to access the information, put the story into context and consider the big stories consuming the media at that moment. And remember, there is nothing wrong with piggy-backing.

Wait for those opportune moments where you can get your, or your clients’, professional opinion across. Radio is perfect for this. John shared an astonishing statistic, less than 1% of an audience listening to a radio show calls in, and if they do call in, it’s to share an often uncompromising view.

Explore all means of communication

Media communications are evolving; when Alex Aiken said ‘the press release was dead’ he wasn’t necessarily discrediting the press release, but stressing that as the industry evolves so should the way we communicate. Now more than ever it is about responding to the change in attitudes, and by developing strong media relationships PRs will be able to determine the best way to reach the journalists.

Don’t be afraid of social media

Pretty much every journalist uses, reads, monitors, communicates through social media. Journalists are ridiculously busy, are rarely at their desks unless they are working to a deadline, and even then they are difficult to reach. Social media is mobile; it can be read when they are on their way to meet an interview or in between meetings. Ultimately, platforms such as Twitter can be a PRs golden ticket to reaching a journalist.

Do your homework

Although they may have a harsh exterior, be mindful that journalists are just people who like to be remembered for their work. Mentioning that you read their last article, saw their Tweet, listened to them comment on a particular story, especially if it is relevant to what you are pitching, could be the difference between you building a strong media relationship or not. If you demonstrate you know what you are talking about and that you are interested you could become a key contact of theirs.

Be creative

Do you know what time your media contacts’ daily news meeting is? You should, because they need to take news with them to brief the editor. If they are struggling to find the relevance but like the angle, invite them to see how the product, client or system works.

Always be available

Journalists will remember you for your reliability, availability and quoteability. Remember, a journalist wants a relatively easy life so if your copy or quotes can be lifted and regurgitated, you are more likely to be called upon in the future.

And always remember...

Finally, John was kind enough to share his top tips, namely things PRs should ALWAYS remember when they are talking to journalists:

• Control your mouth
• There is no such thing as ‘off the record’
• The journalist is not your friend.

“A journalist doesn’t see you as a person, they see you as content; there is a cognitive dissonance between you as a person and you as a story”

John Rockley, CIM Seminar: The Art of Managing the Media, 2014.

Kalli Soteriou
Account Executive

A bad day for British Gas? #AskBG

So the temperature outside is dropping and the dark nights are drawing in. Yes it’s that time of year again people, time to announce the annual round of energy price rises just as everyone starts to think about switching their heating back on.

So there we have it, Scottish and Southern Energy (SSE) gallantly went first this time with an increase of 8.2% for gas and electricity from 15 November. Energy was already high on the news agenda after the party conferences but SSE fuelled the fire, starting the speculation as to when the rest of the ‘Big Six’ and others would follow and how much higher would they go. Probably nothing unusual in this, the politicians and the national media have been doing the same dance around the energy issue at roughly this time of year for the last few years.

But then something remarkable happened.

British Gas announced an 8.4% rise in gas prices and 10.4% for electricity with dual-fuel bills roughly in the middle and rising by 9.2%.

While the news itself came as a surprise to no one, I don’t think anyone was expecting them to voluntarily line up the organisation’s Customer Services Director in front of a social media firing squad.

Unbelievable.

BG opened the floodgates themselves, inviting in an inevitable stream of criticism and, in my opinion, some well deserved loathing and abuse. But while it looked like a social media blunder of seismic proportions, surely they can’t have been so naive? So why did they do it? Here’s what they said:

"We know people are worried about rising energy prices and they want to talk about this – including on Twitter – and it's important we're there for them to talk to. That's why we offered a Q&A session with our customer services director. It was the right thing to do because we are committed to being open and transparent with our customers at all times. We also want to make clear rising prices don't have to mean rising bills and there is help available.”

What do you think? Personally, I think @jamesrbuk asked a very pertinent question, “Will you pass on the cost savings from firing your social media team to customers?”

Seriously though, I can see their rationale in using the Twitter Q&A as a tactic to tackle things head on and be seen to be ‘transparent and open’ with its customers, but the PR team should’ve known better. To me, their main mistake was timing.

Timing is essential for getting maximum impact but in this case it should’ve been more about having the right impact and this would’ve helped them to time the Q&A more appropriately. Isn’t hindsight a wonderful thing? But hopefully BG will learn from this for next time. And you can guarantee there will be a next time, probably October 2014.

Rachel Meagher

Account Director 

Clever communication is key to future success

At the heart of what all PRs do lies creativity, not only in terms of content but approach. Whether you’re writing an engaging press release or a short and snappy tweet, the aim of the game is to attract interest in your story and your client.

At a recent PRCA National Conference, executive director of government communications Alex Aiken said ‘the press release was dead’ during his speech on the future of PR. Aiken argues that this method of communicating with journalists, which dates back to the early 1900s, has become too ‘cosy’ for press officers, and they should be using multiple channels to distribute news.

He refers to a new era of communications, where press officers should be content creators; ‘You should not start with three pages of A4, but a tweet, an infographic or a video. If you are writing more than 200 words on any subject, you’re probably in the wrong place.’ But as PRs, are we not content generators by nature?

Before the invention of email and social media, PRs posted (in the traditional sense) press releases or issued them by fax machine. While the ways in which we present and distribute press information may have changed, we still use some form of ‘press release’, just perhaps not in its ‘traditional’ guise. A press release enables us to deliver information in a concise, engaging and factually correct manner; it has benefits especially when delivering sensitive information and when part of a clear strategy, it can be one of the most successful means of communication.

I think what Mr Aiken is discussing is a change in approach to communications rather than the literal sense of the press release being ‘dead’; what is dead is the traditional, fragmented process of just sending out a lengthy document. Communications should be issued in a way best suited to the individual/sector/audience you are trying to reach; whether that is a 140 character tweet, a cleverly placed direct mail campaign or a press release. Now more than ever it is about thinking outside the press release and developing strong media relationships, only then will PRs be able to determine the best way to reach the journalists.

I believe the press release is, and will remain, a classic form of communication. However, you can’t deny that communications is evolving; readers are receptive to broader information and far less detail, 140 characters rather than 600 words. The skill here is tailoring the content as well as the means by which it’s issued. I keep a personal media database where I note the quirks and interests of a journalist; rapport is just as important as a direct email address or mobile number.

With stringent budgets, PRs not only need to be innovative in the delivery of their communications but also consider cost-effective solutions for their clients. Social media does have its perks as it requires little ‘funding’ however what it does require is time and a good understanding of the platform you are using.

Yes, the rules of the game are changing, but press releases are still very much part of the communications mix. If your story is worth reading, it will be read. But what the press release should not do is supplement a good PR/journalist relationship.

Kalli Soteriou

Account Executive

You can’t forget the past by pretending to be something else tomorrow

We've all witnessed Miley Cyrus very publicly trying to break free from her whiter than white Hannah Montana Disney character image, and her latest antics have sparked yet more controversy. Not only did the 20-year-old pose provocatively for Terry Richardson, she has also hit back at Sinead O’Connor’s open letter, in which she pleads with Miley not to let the music moguls ‘make a prostitute’ of her.

Sinead’s comments were in response to an interview the young pop singer did with Rolling Stone magazine, where she revealed that the video for her latest single, Wrecking Ball, was inspired by Sinead’s legendary video, Nothing Compares 2 U. Ouch.

However, Sinead makes an important point in her (slightly ranting) letter, calling on Miley to ditch the fabricated persona that she has adopted in an obvious and see-through attempt to be recognised as a “bona fide” pop star – simply stating let the talent you have speak for itself.

Trying to engineer something that you’re not, whether it’s a person, brand, product or business is no smart move. It will undoubtedly lead to controversy and break any trust you may once have had.

A business’s reputation is earned through its actions and behaviours; it’s shaped by where it began, where it is today and where it wants to be in the future. It’s our role as PRs to ensure our clients’ talents receive the recognition they deserve, but only authenticity will secure the longevity and growth of their business.

Alexandra Underwood

Account executive 

Be careful what you tweet for...

Twitter is all about sharing news and opinions.  Therefore, it’s understandable that many of us turn to the real-time online network to vent our frustrations when services, products or providers let us down.

Even I’ve done it – as a sporadic tweeter – when left stranded in my car with poltergeist windscreen wipers that were determined to either burn a hole in the glass or drain my car battery.  It didn’t get me anywhere though; the tweet went unnoticed, or ignored, by my ironically termed ‘roadside rescue’ service. And so I was left, un-rescued, to juggle with the car handbook, fuse box and torch to end the squeaky misery.

For post grad law student Mark Leiser his complaint on Twitter this week certainly prompted a reaction.  Waiting for a delayed easyJet flight and feeling sorry for an armed forces passenger, Mr Leiser turned to Twitter: “Flight delayed 90min. Soldier going to miss last connection & @easyjet refusing to help pay for him to get to Portsmouth. Get right into em!”

The 113 character tweet resulted in airport staff approaching Mr Leiser, as he waited to board the plane, and telling him he couldn’t fly.  The staff claimed it was because of that tweet – did they deem it as disruptive behaviour or was the ‘get right into em’ threatening?  Eventually, Mr Leiser was allowed to board, but only after pointing out his right to free speech and referring to his status as a law student.

easyJet’s response to the incident certainly begs questions, particularly around staff protocol on social media.  Companies and their staff need to brace themselves for criticism and be on hand to respond quickly and appropriately.   

But here is a lesson also for Mr Leiser and other tweeters out there – be careful what you tweet for, the written word can all too often be misinterpreted.

Sam Kandiyali

Director

A recipe for client-agency success

Speedos, Twerking and Jimmy Carr. It struck me this week that client-agency-media relationships can be formed in the most unlikely places.

It’s an obvious statement, but being able to foster strong relationships with clients and media contacts is often the key to PR success. 

This has resonated with me particularly over the last seven days, having been involved in two very different events for our client ADEY Professional Heating Solutions. Having worked with the magnetic filtration pioneers for three years, Target has built up a really strong client/agency relationship.

I am, however, relatively new to the account and was asked to be part of their six-strong team taking part in Cheltenham Triathlon last weekend. Having never done a triathlon before, I was nervous but accepted the challenge! 

Although it was tough, I thoroughly enjoyed the day and it was great to be part of Team ADEY. While swimming, cycling and running falls outside the usual remit of our retainer, there was a huge sense of achievement once we’d all crossed the line and a real team camaraderie.

Fast forward a few days and I found myself invited to the Energy Efficiency & Renewables Awards of which ADEY was a sponsor. We were guests of Installer Magazine which is a key trade title for us. 

Dolled up in our best frocks, we had a really fun evening which mostly involved discussion about Twerking and trying to second guess what songs the DJ was going to play (with a little bit of live stand up from Jimmy Carr thrown in for good measure). 

Not a features list in sight, it was a great opportunity to get to know some key media contacts in a more relaxed setting over a glass of wine.  

Against a backdrop of ROIs, KPIs and making sure we provide a high level of service for clients, I think we can sometimes forget that behind the grandeur of job titles lies a person just like you and me. The ability to get along together in a personal as well as professional capacity can pay dividends. 

Lycra and laughter is a great leveler.

Bethan Simkins

Account Director

The Feedback Loop

 Do you give good feedback? Let me re-phrase that.

Is the feedback you give saying as many good things about you, as it is about the subject of your review?

We’re all accustomed to dishing out feedback, whether we’re reviewing a fabulous or disastrous holiday venue, providing a glowing testimonial for a colleague/mate/ex-boss/would-be-client on LinkedIn, or explaining to an unsuccessful candidate why they didn’t make the cut.

Particularly in situations where feedback is published for the world to see, it’s very clear that our expressed view is going to influence the reputation of the person or organisation we’re rating. This is powerful, and brands must have the courage of their conviction to ask questions of their publics, listen and act where necessary on the feedback they get.

Wise businesses understand the value of asking their customers what matters to them; who wouldn’t want to know the ‘secrets’ of winning our customers’ favour? It’s so easy for us to make assumptions on the reasons customers buy from us, but when was the last time you took the time to ask? That’s as true for us as PR consultants as it is for the clients we advise.

Reflected influence

There’s a balance of power when it comes to who gains from the feedback process, in which we tend to attribute all the ‘influence’ (power) to the person or organisation that’s giving the feedback.

Common sense, surely, that when we submit ourselves to the whim of our reviewers – will they love us or tell the world that we’ve failed utterly to meet their expectations – the reviewer has the power to make or break our reputation.

It struck me this week, however, that in a business-to-business scenario at least, the feedback process reflects on the reviewer too.

Here’s an example that will be familiar to many PR agencies, and probably to other sectors besides. We’re invited to submit credentials at the start of a tender review process. They outline a process that leaves some room for interpretation (I’m being nice, it was unclear). We ask for clarification, they reply but don’t answer the question. We submit credentials. They tell us, in a very polite email, that we’re not shortlisted. We ask for feedback. Radio silence.

This prospective client had the chance to impress the pants off us even if we were not destined to work together. We could have fallen a bit in love with them, become regular customers, told our friends and family how this was the one that got away which we’ll always regret…

Instead I find myself thinking they’re a bit amateur, a bit second division, probably would have been a hellish client.

That’s the thing about reputation and influence; it’s not all contained within a PR plan, it’s embedded in the way we conduct ourselves ‘on and off camera’.

So, my parting thought. Next time you’re asked for feedback, pause a moment and just consider ‘the feedback loop’: every action (or inaction) has a not-necessarily-equal-or-accurate reaction.

Sarah Bryars

Chief Executive

Image courtesy of Stuart Miles at www.freedigitalphotos.net

The silly season that keeps on giving

It’s August. The MPs had scarpered off to their holiday homes and the school gates were securely padlocked, leaving press rooms up and down the country able to indulge in the season of silly stories.

Many comms professionals have been debating whether silly season is still in existence – a credible argument considering the drivel that makes the print and digital pages on a daily basis, not just during the summer holidays. Incidentally, I've found myself sifting through some right corkers, laughing heartily before becoming pretty damn cross that maybe all of this is undermining the meaning of news and hindering the practice of quality public relations.

Despite myself, I feel compelled to present you with some of the frolicsome news stories that made the cut:

Is this the biggest chip in Gloucestershire?

Any real potato-lover will be able to recall a time when an extraordinarily large crisp, chip or wedge appeared in their packet or on their plate. However, one Gloucestershire resident was in such awe of an enormous chip she had been served, that she actually took a picture and sent it to the Gloucestershire Echo. And yes, The Echo did indeed feature the cooked vegetable. The lady in question also told the paper she will be researching into whether or not it has broken any records. We wish her all the best with her future chippy endeavours.

Cloud atlas: Britain flies high

When Amy Adams took a picture of a cloud formation, which remarkably resembled the map of Britain, it was no real surprise that it made its way into her local paper, the Coventry Observer. However, it was a complete shock to not only snap-happy Miss Adams, but also Matt Bates, the paper’s editor, when it appeared on the front page of the Guardian’s Weekend Edition!

Are big cat tracker’s socks the oldest in Gloucestershire?

Another belter from our home county. Frank Tunbridge, a big cat tracker from Gloucestershire, who spends most of his time following up leads on big cat sightings in the area, is sadly mourning the loss of his trusty socks. The socks, which had triumphantly served a comfortable 25 years service, have finally seen better days; a good innings we say.

However, we are pleased to inform you that Mr Tunbridge will continue his quest to find big cats in Gloucestershire despite the absence of his socks...and big cats.

Alexandra Underwood

Account Executive

Other recommended reads:

Man caught shooting marijuana-laced arrow into jail was ‘hunting for squirrel

Swiller!

Suspected smoke over Colsterworth turns out to be a cloud

Sharapova plans name change to Sugarpova for US Open

Is UK plc really on the road to recovery?

It may have been a long time coming but the latest economic indicators certainly suggest that there are genuine green shoots and the start of a recovery. 

We have seen GDP grow in the first two quarters of 2013, reduced unemployment, rising house prices, increased new car sales and even a sense of optimism replacing the gloom and doom of national commentators!

People seem to be generally happier this year buoyed by the sunny summer, royal baby and the continued British sporting success following on from the Olympics in 2012. Victories for Justin Rose, The Lions, Andy Murray, Chris Frome and England’s cricketers thrashing the Australians have certainly added to the feel good factor; even England’s much maligned footballers got in on the act beating Scotland, but tougher challenges lie ahead for them!

So how is the perceived economic recovery affecting small businesses, who are the life blood of the UK economy? Well as a small business owner myself, I can say that there certainly appear to be more opportunities presenting themselves, although the market place remains very competitive.

Over the last few weeks, I’ve had a number of conversations with professional advisors from banks, lawyers and accountants and there is a general consensus that a lot of the companies they look after are now hoping to move their businesses forward, and away from the survival mode they’ve been in for the last few years.  

However, expansion and growth gives fresh challenges to businesses, as history tells us that more businesses start going bust as we leave a recession because it’s easy to overtrade and run out of cash. This emphasises the need to have good solid operational and financial controls and procedures in place, making sure that any growth is controlled and any cash requirements flagged up well in advance.

So what do the next few years hold in store for UK plc? The announcement from the Bank of England that interest rates are going to be kept at a low rate for the foreseeable future gives a great sense of security for business. Hopefully this, allied to the improved economic figures, will give businesses more confidence to start spending money on projects they have put on hold, which will then filter through to the SME market and help boost the economy further.

It has certainly been a long hard road to recovery but I remain optimistic that the current signs show a recovery is underway. A nice steady upwards growth curve over the next few years for UK plc will do nicely, thank you very much! 

Colin Spencer

Chairman

Image courtesy of thanunkorn

/ FreeDigitalPhotos.net

“It always seems impossible until it’s done” – Nelson Mandela

As thousands of students found out their A-Level results this week, I can’t help but reminisce over my results day. It seems like only yesterday that floods of tears were streaming down my face as I read my results, which meant my mother thought that I had failed. How wrong she was!

Compared to 2012, the number of students scoring an A or A* has fallen by 0.3% but there was a rise in the number of students taking what are considered to be more academic subjects. This doesn't surprise me as much as the news that the number of people going to University is rising, despite the £9,000 tuition fees.

Its five years since my results day and I’d like to think I have a better understanding of my career path, than I did back then. During my school years, I hadn't the faintest idea what I wanted to do but fortunately through work experience and University I have come to discover my strengths. If I could give advice to 18 year old me, I would probably say:

‘Don’t worry about not knowing what you want to be in the future. You are most definitely not alone. Take everything in your stride, enjoy yourself, join University societies and with time, you’ll discover a bubbly, creative, confident side of you that you never knew about.’

If these past five years have taught me anything, it’s that life isn’t black and white. Yes, thousands of students go to University but there are other options too. Apprenticeships are a fantastic way to learn on-the-job. In Germany, students who don’t plan on going to University are offered a two to three year work placement – something similar to what is slowly being introduced in the UK.

This week I’ve been very fortunate to have been working at Target PR, helping me gain an insight to the world of PR. From day one I knew this was a sector I’d enjoy. From drafting press releases to editing a newsletter for the UK’s most trusted opticians, this work experience has certainly broadened my understanding of PR. I am extremely grateful to the team for welcoming me in and showing me the ropes.

To all those A-Level students worried about what awaits them, I cannot emphasise enough the importance of networking and researching. Talk to people, look on the web or visit your local Jobcentre and slowly but surely you’ll come to know what you want to do after studying.

A huge thank you to the Target PR team for this fantastic opportunity!

Lourizza Ball

Intern

Adverts – you either love them or hate them

This week, Marmite’s new ad campaign, which features jars of the product being ‘saved’ by rescue teams from the back of consumers’ cupboards, has caused outrage from some viewers, leading to the Advertising Standards Authority receiving almost 400 complaints.

Described by complainants as being in ‘poor taste, deeply offensive and trivialising the work of animal welfare charities and child protection agencies’, it joins a list of ads that have offended consumers.

Despite this, it’s actually far from the most complained about ad, which for 2012 went to the Go Compare adverts, with almost 2,000 complaints.

As a result, we have seen Marmite’s PR team leap into action and show the PR world how to respond to listen to consumers and respond to a crisis in the right way. They could have just issued a statement to clarify its relative metaphorical humour, however they have taken it one step further and decided to make a donation of £18,000 to animal welfare charity, the RSPCA. For me, this shows professionalism in dealing with the situation and it’s a great result for the RSPCA too.

This is a strong example of the power of the consumer and emphasises the need for every PR or marketing campaign to be executed with precision and compassion. Get it right and you can win the hearts and minds of consumers, but get it wrong and you can severely damage your reputation.

But, with animal cruelty among one of the top themes which is likely to provoke a complaint, I did ask myself why Marmite would even run the risk of causing offence among viewers and ending up with a potential crisis.

Well, whether you like it or not, it has undoubtedly been effective at creating conversation about the product. The advert is obviously designed to be light hearted, and it sits well with the brands strap line, ‘love it or hate it’.

And let’s face it, there will always be someone who disapproves or takes offence, but as with anything in life unless you take the risk you will never achieve anything.

Hannah Dudek

Account Executive

“It is better to be alone than in bad company” - George Washington

So Saturday 27 July was PR National Awareness Day but (yes, you’d be right to sense some irony here) who knew? At least the 127 people who liked its dedicated Facebook page did. 

The other person who knew about our industry’s dedicated day was Benjamin Webb, Managing Director of his own PR agency, who had a (fairly) interesting bylined article in the BBC’s online magazine. Now that’s quite a coup, and I’ll happily put my hand up and admit I’m quite jealous, if that was me I’d consider that a high-point in my career (just me? I don’t think so).

Anyway, my point is that PR National Awareness Day is surely about enhancing the industry’s reputation. Great. Then why must ‘people’ always mention Ab Fab Edina or Malcolm Tucker? Yes I know it’s funny and yes I know most PR professionals will have encountered every type of PR person along the sliding scale between our two most infamous ‘ambassadors’, but surely by their very name-check PR’s reputation continues to be self-perpetuating?

But does it really matter? It’s an interesting debate.

As PR professionals, we can’t all be thrown into the same boat. There are different types of PR and we use many different tactics to engage with a range of media types to enhance the reputation of our clients. That’s what we do.

In his BBC article (yep still jealous), Mr Webb used his piece about the challenges of managing the industry’s reputation to suggest that the writing is on the wall for the traditional consumer-focused public relations model, saying: “The deluge of badly-written press releases, silly events and photo stunts, "news stories" without news value, and meaningless "campaigns" have come to irk journalists and bore an increasingly cynical general public.”

I disagree. Using traditional tactics is not what earns us a bad reputation, it’s using the wrong tactics for the wrong media and reaching the wrong audience that earns PR a bad reputation.

Therefore, I believe enhancing the industry’s reputation can only come from the credible work we do, using the right tools for the job of growing client reputations. Surely it boils down to good old-fashioned hard work and know-how?

Rachel Meagher

Account Director 

By George that's good PR!

The world waited with bated breath.  International media were ensconced outside St Mary’s hospital for several weeks; people camped outside for days, all waiting for George.

And then, finally, on Monday the future king was born, on Wednesday he was named and Sarah won our sweepstake!

Three generations of living heirs (Princes Charles, William and George) offers a reassuring stability to our monarchy, but perhaps more importantly George has unknowingly boosted the ‘Royals’ own  PR.

Events of the last century have certainly marred the Royal Family’s popularity - tragedies and scandals have dented goodwill.  But the arrival of the fairy-tale couple Kate and Will, our Prince Charming and Cinderella (well maybe not, dressed in Alexander McQueen, but she’s not of blue blood) has helped re-build the family’s image and enhance its reputation. 

It’s hard to comprehend the anticipation and pressure of George’s arrival – US Time magazine said he was ‘already a figure of international influence’ before he was born.  Fortunately for the little prince, he won’t appreciate the scale of his entry into the world until he’s much older. 

PR around the event was managed seamlessly, with a captive audience informed via the official announcement and an unexpected tweet and online release.  Then followed the marching bands, the beautiful blue-lit landmarks and the gun salutes; fitting endorsements for the joyous occasion.

This was all then topped off perfectly by scenes of the happy couple leaving the hospital with their newborn, relaxed and engaging – surely helping to revive enthusiasm for the monarchy across the globe?

You couldn't have asked for a better PR campaign.

Sam Kandiyali

Director

There’s more than one way to skin a cat

Language. We use it every day and for most of us it’s something we just take for granted. We speak and the words come out or we write a short text to a friend but without giving it a second thought. When it comes to PR though, it’s something we take a more considered approach to as effectively it’s the tool with which we ply our trade.

For me personally, I find language really interesting, particularly idioms, of which there are apparently 25,000 in the English language! This has been the topic of a few conversations in the office recently, prompted by someone saying ‘fly by the seat of your pants’ which resulted in a lot of quizzical looks from colleagues. Now I have to say these came from the under 30 contingent (sadly I don’t fall into this age category), but after using a well known search engine, we established it derives from the aviation industry in the 1930s.

Our chief executive also circulated an email she received recently from a translation company which included some amusing examples of how different cultures use idioms. For example, in English we would say to ‘rekindle an old flame’ but in Italian the literal translation is ‘to reheat cabbage’ and while we’d say ‘to be poor or broke,’ in Spanish the translation of the same is ‘cleaner than a frog’s armpit.’

On a daily basis at Target we are writing features, news releases, newsletter or web copy for clients. From topics as diverse as using specs as a fashion accessory to the use of aluminium fenestration systems to create energy efficient buildings, we have to be able to tell the ‘story’ in the most interesting and appealing way possible. This rule also applies to the spoken as well as written word, as being able to sell-in an idea to a journalist in what is often a short space of time requires a succinct and measured approach.

It’s clear that language is at the heart of our industry, so I think it’s important we maintain an interest in its origins and treat it with the respect it deserves. While we might never reach the heady heights of Shakespeare or Stoppard, we should still be able to use its intricacies to craft informative and engaging copy that people want to read. After all, that’s why we get out of bed in the morning!    

Bethan Simkins
Account Manager

Glastonbury - more than a music festival

This time last week I was lucky enough to be at Worthy Farm, standing in front of the pyramid stage watching Jake Bugg perform, and of course donning a pair of wellies.

Glastonbury is one of the world’s largest music festivals and provides the blueprint for many others, yet it still remains to be an utterly unique and individual experience. Appealing to folks from all walks of life, it sparks that one common element which unites hundreds of thousands of strangers; civic boosterism at its finest.

It’s 43 years since it all began and although this was my first time at Glastonbury, I instantly felt a real sense that at the heart of this festival’s production and delivery was honesty and compassion. It was refreshing to see no corporate flashing advertising boards for big name brands, instead displayed proudly, the logos of Greenpeace, Oxfam, Wateraid and our dear client Winston’s Wish, whom we’re proud to have worked with earlier this year.

The almost anti-corporate stance could be seen throughout the entire festival; whether it was up in the craft field making your own jewellery out of old silver cutlery in the back of a clapped out VW camper, or in The Park feasting on culinary delights from around the world freshly made in front you, or even trying out Gong Therapy for the first time in the Healing Field. The dominance of charities and independent suppliers over any commercial presence was extremely visible.

However, those few select brands who did manage to enter through the pearly gates were clever to not push their own agenda. EE provided two recharge tents, which allowed attendees to recharge their batteries (including their phones), use wifi and 4GEE at no cost. Whilst Hunter were canny to integrate its marketing campaign with a CSR opportunity, offering a wellie exchange whereby festival goers could donate their old battered wellies for a shiny new pair of Hunters. I was told by one of the rather handsome young volunteers, the old boots would be recycled and profits donated to the British Red Cross. Again, something to feel good about.

There is something very raw and true about Glastonbury. It’s the extraordinary ability of the Eavis family, sponsors, performers, charities and the Glasto revellers to create its own temporary community that makes this festival so successful – that’s music to my ears still ringing one week on.

Alexandra Underwood
Account Executive