Selfies go selfless

Without wishing to sound too PR about it, the power of social media has been illustrated yet again with the huge success of the #nomakeupselfie which has raised £8m to date for Cancer Research.

Its exact origin isn’t entirely clear but in the UK it’s being attributed to teenage mum, Fiona Cunningham. The campaign quickly snowballed after she set up a Facebook page and selfies were soon popping up across a variety of social media channels. Celebrities have also jumped on the bandwagon, helping to raise even more awareness and spread the message across the world. A truly viral campaign which has had real impact - stuff of dreams for us PRs.

Its simplicity is perhaps the underlying reason why it’s been so successful. Most people have smart phones and selfies have firmly cemented themselves in popular culture. It also ticks a box for our own brand of CSR, giving us a warm fuzzy feeling while also letting the world know we’re supporting a cause. However, as seems to be par for the course nowadays, with any online/social media phenomenon, it’s not been without its critics.

Ranging from people attacking Coronation Street actress Michelle Keegan for using it as a form of self promotion and claiming she wasn't actually makeup free, to some questioning the point of just posting a photo without actually making a donation.  There was also the confusion surrounding which word you had to text to make a donation which resulted in some money going to different charities.

Surely though, when it’s raised enough money in the UK alone to fund ten clinical trials, the winner here is the fight against cancer and isn’t that the point? I’ve also seen people posting pictures of how to check your breasts and if that helps just one woman make an early diagnosis which might help save her life, it’s a success in my book.

Bethan Simkins
Account Director

#Sticksandstones...

Sticks and stones may break my bones, but words will never hurt me.  Not sure that Beth Tweddle or Stan Collymore would agree with that.

Twitter trolls reared their ugly heads once again last week – with Beth subject to abuse during a Sky Sports News Q&A session, which was meant to be promoting women in sport; and Stan facing offensive messages as a result of him suggesting a footballer may have dived to earn a penalty.  (I don’t know much about football, but pretty sure that footballers are prone to the odd dive or two...)

And while Beth has handled the abuse from Twitter trolls graciously, and Stan has now reactivated his Twitter account after initially taking it down – you can’t help but question the potential lasting impact that incidents likes these have, not just on the targeted individuals, but on social media itself.

Yes we live in a world of free speech, but should that mean, as a result of today’s technology, that we can target individuals in this way?  Happily, there do appear to be ramifications for this kind of harassment with two people who sent abusive tweets to campaigner Caroline Criado-Perez and MP Stella Creasy last year, being jailed on Friday.  But plenty would argue that Twitter could do more to report and manage this form of bullying; for many cases such as these will only serve to raise concern about interacting so openly online.

As PR consultants we encourage our clients to engage with their target audiences across a range of channels, including social media.  It’s a powerful tool that allows them to learn, communicate and build support, but it comes with its own pitfalls. Sticks and stones may well break bones, but, as Collymore and Tweddle will vouch, words can certainly be hurtful. Fortunately, damage can be mitigated through careful strategic planning, in-depth research and timely delivery. And, of course, some comfort can be taken from Twitter’s real time element – what’s news today is often quickly forgotten tomorrow.

Sam Kandiyali
Director

A spa day – but not as you know it

Spas and beauty salons were the hot topic this week at Target, not just because the team is planning its next pampering treat, but as a result of a visit to Spa Life, one of the UK’s leading industry events.

A first for Target, this conference was certainly an insightful introduction into the world of wellness. Alongside a range of exhibitors from skincare to cosmetics and nail art to aesthetic devices, ran a series of talks and workshops. 

So what did we learn? Oriel Frank, Director of Marketing at Elemis, confirmed our suspicions about the booming market for prestige skincare products (not just based on our own buying habits here at Target), while, perhaps surprisingly, sales of ‘cheaper’ anti-ageing products (under £30) have declined.  Our ageing population is driving demand, and so too are our skin-savvy teenagers, while men – 88% of them – are apparently embracing their feminine sides by following suit with skincare regimes.

So what’s driving people to buy?  We were heartened by the credit, from a number of the speakers, to good PR – using both traditional, but more increasingly online channels.  The value of recommendation was highlighted by Lopo Champalimaud, Managing Director of Wahanda, who referenced research which showed that 70% of consumers trust an online review, while only 5% trust an advert.  Clearly blogger activity and social media are having a dramatic influence on driving purchasing habits.  

All in all it’s refreshing to see an industry that is bucking the economic trend, embracing new communication channels and challenging innovation. And of course it’s great that it’s all about making you feel and look good too.

Sam Kandiyali

Director

The Art of Managing the Media – with ex-BBC Journalist John Rockley

Managing the media, what John Rockley referred to as ‘Journalist Whispering’, is becoming increasingly more complex. This was one of the opening admissions made by John at a Chartered Institute of Marketing seminar in Cheltenham this week.

Not only are journalists busy being journalists, they are also answerable to publication sales and marketing directors responsible for driving advertising spend, making them twice as busy and therefore even more elusive.

Remarkably, as with the chicken and the egg; John claimed without PR there is no journalism. So given these challenges, how can both PRs and journalists work together to do our jobs?

According to John, all a journalist wants is an easy life, to be able to go home after having written a good article which received a great response. In reality, what is often achieved is a mediocre article, with masses of effort, and not even the slightest bit of recognition from the editor.

In order for PRs to develop strong relationships with journalists they need to help them achieve their ultimate goal – to go home having made the world a better place with their article (and a pat on the back from their editor).

John was hugely insightful and provided sound advice on how to build strong media relationships. He also guided his audience through the pitching process and how to secure coverage. His suggestions were really simple and most PRs probably already do many of them as second nature, but these are a few of the most helpful things I took from his seminar.

Always look at the bigger picture

Give a journalist some ideas, show them where to access the information, put the story into context and consider the big stories consuming the media at that moment. And remember, there is nothing wrong with piggy-backing.

Wait for those opportune moments where you can get your, or your clients’, professional opinion across. Radio is perfect for this. John shared an astonishing statistic, less than 1% of an audience listening to a radio show calls in, and if they do call in, it’s to share an often uncompromising view.

Explore all means of communication

Media communications are evolving; when Alex Aiken said ‘the press release was dead’ he wasn’t necessarily discrediting the press release, but stressing that as the industry evolves so should the way we communicate. Now more than ever it is about responding to the change in attitudes, and by developing strong media relationships PRs will be able to determine the best way to reach the journalists.

Don’t be afraid of social media

Pretty much every journalist uses, reads, monitors, communicates through social media. Journalists are ridiculously busy, are rarely at their desks unless they are working to a deadline, and even then they are difficult to reach. Social media is mobile; it can be read when they are on their way to meet an interview or in between meetings. Ultimately, platforms such as Twitter can be a PRs golden ticket to reaching a journalist.

Do your homework

Although they may have a harsh exterior, be mindful that journalists are just people who like to be remembered for their work. Mentioning that you read their last article, saw their Tweet, listened to them comment on a particular story, especially if it is relevant to what you are pitching, could be the difference between you building a strong media relationship or not. If you demonstrate you know what you are talking about and that you are interested you could become a key contact of theirs.

Be creative

Do you know what time your media contacts’ daily news meeting is? You should, because they need to take news with them to brief the editor. If they are struggling to find the relevance but like the angle, invite them to see how the product, client or system works.

Always be available

Journalists will remember you for your reliability, availability and quoteability. Remember, a journalist wants a relatively easy life so if your copy or quotes can be lifted and regurgitated, you are more likely to be called upon in the future.

And always remember...

Finally, John was kind enough to share his top tips, namely things PRs should ALWAYS remember when they are talking to journalists:

• Control your mouth
• There is no such thing as ‘off the record’
• The journalist is not your friend.

“A journalist doesn’t see you as a person, they see you as content; there is a cognitive dissonance between you as a person and you as a story”

John Rockley, CIM Seminar: The Art of Managing the Media, 2014.

Kalli Soteriou
Account Executive

A bad day for British Gas? #AskBG

So the temperature outside is dropping and the dark nights are drawing in. Yes it’s that time of year again people, time to announce the annual round of energy price rises just as everyone starts to think about switching their heating back on.

So there we have it, Scottish and Southern Energy (SSE) gallantly went first this time with an increase of 8.2% for gas and electricity from 15 November. Energy was already high on the news agenda after the party conferences but SSE fuelled the fire, starting the speculation as to when the rest of the ‘Big Six’ and others would follow and how much higher would they go. Probably nothing unusual in this, the politicians and the national media have been doing the same dance around the energy issue at roughly this time of year for the last few years.

But then something remarkable happened.

British Gas announced an 8.4% rise in gas prices and 10.4% for electricity with dual-fuel bills roughly in the middle and rising by 9.2%.

While the news itself came as a surprise to no one, I don’t think anyone was expecting them to voluntarily line up the organisation’s Customer Services Director in front of a social media firing squad.

Unbelievable.

BG opened the floodgates themselves, inviting in an inevitable stream of criticism and, in my opinion, some well deserved loathing and abuse. But while it looked like a social media blunder of seismic proportions, surely they can’t have been so naive? So why did they do it? Here’s what they said:

"We know people are worried about rising energy prices and they want to talk about this – including on Twitter – and it's important we're there for them to talk to. That's why we offered a Q&A session with our customer services director. It was the right thing to do because we are committed to being open and transparent with our customers at all times. We also want to make clear rising prices don't have to mean rising bills and there is help available.”

What do you think? Personally, I think @jamesrbuk asked a very pertinent question, “Will you pass on the cost savings from firing your social media team to customers?”

Seriously though, I can see their rationale in using the Twitter Q&A as a tactic to tackle things head on and be seen to be ‘transparent and open’ with its customers, but the PR team should’ve known better. To me, their main mistake was timing.

Timing is essential for getting maximum impact but in this case it should’ve been more about having the right impact and this would’ve helped them to time the Q&A more appropriately. Isn’t hindsight a wonderful thing? But hopefully BG will learn from this for next time. And you can guarantee there will be a next time, probably October 2014.

Rachel Meagher

Account Director 

Clever communication is key to future success

At the heart of what all PRs do lies creativity, not only in terms of content but approach. Whether you’re writing an engaging press release or a short and snappy tweet, the aim of the game is to attract interest in your story and your client.

At a recent PRCA National Conference, executive director of government communications Alex Aiken said ‘the press release was dead’ during his speech on the future of PR. Aiken argues that this method of communicating with journalists, which dates back to the early 1900s, has become too ‘cosy’ for press officers, and they should be using multiple channels to distribute news.

He refers to a new era of communications, where press officers should be content creators; ‘You should not start with three pages of A4, but a tweet, an infographic or a video. If you are writing more than 200 words on any subject, you’re probably in the wrong place.’ But as PRs, are we not content generators by nature?

Before the invention of email and social media, PRs posted (in the traditional sense) press releases or issued them by fax machine. While the ways in which we present and distribute press information may have changed, we still use some form of ‘press release’, just perhaps not in its ‘traditional’ guise. A press release enables us to deliver information in a concise, engaging and factually correct manner; it has benefits especially when delivering sensitive information and when part of a clear strategy, it can be one of the most successful means of communication.

I think what Mr Aiken is discussing is a change in approach to communications rather than the literal sense of the press release being ‘dead’; what is dead is the traditional, fragmented process of just sending out a lengthy document. Communications should be issued in a way best suited to the individual/sector/audience you are trying to reach; whether that is a 140 character tweet, a cleverly placed direct mail campaign or a press release. Now more than ever it is about thinking outside the press release and developing strong media relationships, only then will PRs be able to determine the best way to reach the journalists.

I believe the press release is, and will remain, a classic form of communication. However, you can’t deny that communications is evolving; readers are receptive to broader information and far less detail, 140 characters rather than 600 words. The skill here is tailoring the content as well as the means by which it’s issued. I keep a personal media database where I note the quirks and interests of a journalist; rapport is just as important as a direct email address or mobile number.

With stringent budgets, PRs not only need to be innovative in the delivery of their communications but also consider cost-effective solutions for their clients. Social media does have its perks as it requires little ‘funding’ however what it does require is time and a good understanding of the platform you are using.

Yes, the rules of the game are changing, but press releases are still very much part of the communications mix. If your story is worth reading, it will be read. But what the press release should not do is supplement a good PR/journalist relationship.

Kalli Soteriou

Account Executive

Be careful what you tweet for...

Twitter is all about sharing news and opinions.  Therefore, it’s understandable that many of us turn to the real-time online network to vent our frustrations when services, products or providers let us down.

Even I’ve done it – as a sporadic tweeter – when left stranded in my car with poltergeist windscreen wipers that were determined to either burn a hole in the glass or drain my car battery.  It didn’t get me anywhere though; the tweet went unnoticed, or ignored, by my ironically termed ‘roadside rescue’ service. And so I was left, un-rescued, to juggle with the car handbook, fuse box and torch to end the squeaky misery.

For post grad law student Mark Leiser his complaint on Twitter this week certainly prompted a reaction.  Waiting for a delayed easyJet flight and feeling sorry for an armed forces passenger, Mr Leiser turned to Twitter: “Flight delayed 90min. Soldier going to miss last connection & @easyjet refusing to help pay for him to get to Portsmouth. Get right into em!”

The 113 character tweet resulted in airport staff approaching Mr Leiser, as he waited to board the plane, and telling him he couldn’t fly.  The staff claimed it was because of that tweet – did they deem it as disruptive behaviour or was the ‘get right into em’ threatening?  Eventually, Mr Leiser was allowed to board, but only after pointing out his right to free speech and referring to his status as a law student.

easyJet’s response to the incident certainly begs questions, particularly around staff protocol on social media.  Companies and their staff need to brace themselves for criticism and be on hand to respond quickly and appropriately.   

But here is a lesson also for Mr Leiser and other tweeters out there – be careful what you tweet for, the written word can all too often be misinterpreted.

Sam Kandiyali

Director

The art of conversation

As social creatures, most of us seem to be hard-wired to share what’s in our head with others. What we think, what we know, how we feel – it’s hard to go for any great length of time without letting at least some of the cat out of the bag.

Now social media presents an infinite audience 24/7, feeding a compulsion to share (even when it would be wiser not to).

But among all this chatter, how confident are we in the art of conversation?

Are we able to listen and ask questions that allow us to discover more about others, as well as ourselves; to reveal areas of mutual interest, form new friendships and, just as important, move politely away from those with whom there’s no common ground?

Business networking events can be hideous. Stumble into a speed-selling event where everyone’s talking but no one is listening, and you’d be forgiven for never attending another networking event in your life.

Some companies perform in the same way within virtual networks too, collecting links and followers, and giving the sales spiel without the kind of ‘virtual eye contact’ that suggests they have any real interest in you, not just your wallet.

And yet, the relationships we form with people can enrich the business we do together. Earlier this week we supported our client Sapa Building System in their mission to engage with architects, by sponsoring British Architecture Now in partnership with the Architect’s Journal and the Royal Institute of British Architects (RIBA). Twitter dialogue during the #BritArchNow event was lively, creating silent conversations across a packed hall of delegates.

But it was the physical presence that was so powerful, allowing Sapa to meet, talk and share conversations with architects from some of the UK’s best practices, both at the event and in the convivial surroundings of a nearby restaurant afterwards.

Back home in Cheltenham yesterday evening, I attended a local business launch over drinks. Within less than an hour conversations ranged from care homes and the CQC, to Wimbledon, the Isle of Man TT, social media, the perils of clients poaching your staff, and whether tall women face fewer gender barriers in the workplace than short women. Oh, and a smattering of talking shop.

The best bit – aside from the canapés – is greeting people you have come to know and like simply through being part of a shared business community. So embrace your animal instincts, get social and see where the next conversation will take you.

Sarah Bryars
Chief Executive

I'm coming off Facebook

Reading an article titled: ‘Is Facebook really dead for young people?’ on prweek.com yesterday afternoon, reminded me of the many occasions I’ve heard chums declare ‘I’m coming off Facebook!’

And I must admit, when my own mother’s friend request popped up in my notifications, it somewhat tarnished its appeal for me.

Undeniably, Facebook is still the centre of the social media ecosystem – with its more than one billion users, who are responsible for 1.13 trillion "likes", 219 billion photos and 17 billion location check-ins (and counting).

But with the rise of image based social media - the likes of Snapchat, Instagram and Keek - it’s a subculture that is evidently more conducive to the U25s lifestyle. We like things to be sleek, smart, quick and visually pleasing to keep us hooked... as our attention spans are dimensioning by the second. Visual stimulus is nothing new; the age old saying “a picture is worth 1000 words” says it all.

When Hunter wellies launched a competition on Instagram it was a huge success, not just because of the overwhelming response, but it successfully started to pave the way for an engaged and connected Hunter wellie wearing community. Hunter could get a crystal clear picture (not metaphorical) into the where, when and what its consumer audience was doing: Priceless.

These platforms are far more compatible with the demands of all things mobile – who doesn’t have a camera on their phone?!

The PR industry is about keeping abreast with new developments and growing trends - finding creative ways to communicate and engage with our target audiences and the opinion formers. As far as I can see, with the increasing demand for all things to be mobile, the growth of visual social media just offers our industry more opportunities to communicate in creative and impactful ways.

As for Facebook, there’s no doubt that its future is safe for the short term, always developing ways to be more intrinsic, I’m sure Zuckerberg has something up his sleeve to keep Facebook at the forefront.

Alex Underwood
Account Executive

“The role of imagery has always been central to PR”

That line comes from the recent rising power of images article on PRWeek.com and those ten little words have given me much food for thought over the past few days.

It’s safe to say that images have had a close relationship with many communication disciplines over the years: not just PR, but marketing and advertising too; semiotics has always played an important role in influencing public opinion and reinforcing brand recognition.

In fact, here’s a quick pop quiz to reinforce that point. Take a look at the following images – I’d eat my hat if you didn’t get all of them correct.

What’s more, with the advent of social media, the bond between images and public relations has grown even stronger. It began with Facebook and Twitter as the sharing sites of choice, but as consumers’ need for simplicity has expanded, so has the number of platforms available with Tumblr, Instagram and Pinterest fast becoming big contenders in the ‘content is king’ boxing-ring.

But “what does this mean for PR practitioners?” I hear you say. It means now is the time to become even savvier when spreading the word - or sharing the picture. We’ve all heard about the rise of the citizen journalist, but what about the rise of the citizen paparazzo? According to The Daily Telegraph Picture Editor, Matthew Fearn, “Ten years ago, The Daily Telegraph received about 5,000 images a day. Now, it can receive up to 50,000 on a busy day”.

This speaks volumes about the public’s need to interact and be a part of the news stories that are generated on a daily basis. PR practitioners need to embrace this and realise the benefits of having an even bigger capability than before to spread awareness about a particular brand or product.

This is something that we at Target PR have taken on board and used as a PR tactic for our client Specsavers in a competition called ‘Life Thru the Lens’. The competition, which has been running for many years, sees both print and online newspapers across the country teaming up with Specsavers to invite members of the public to capture the essence of their hometown - whether it’s the sun shining on a local landmark or simply capturing the local hustle and bustle – entries continue to flood in year on year, with a host of prizes up for grabs for the cream of the crop.

So, as you can see, there is huge room for added authenticity by engaging the public, but the onus is on PR practitioners to provide the credibility while ensuring imagery remains the focal point of this marvellous mix.

Zainab Rahman

Account Executive

P.S. Logo answers: L-R Reebok, Nike, BMW and Levis. I hope I don’t have to eat my hat!

Back to the Future

The new year is often a time when you find yourself reflecting on the previous twelve months; whether it’s the highs or the lows, the people we met on the way, or the monumental events that took place. Some may say we can learn from the past and face next year’s opportunities with a new perspective. But is there something to gain from reflecting back 100 years ago...to 1913?

Technology and censorship

On the 1st January 1913, the British Board of Film Censors (later to become the British Board of Film Classification, BBFC) was given the authority to classify and censor films. Like the press, it endeavoured to become a self-regulating industry, and it is a structure that successfully remains in place today.

As cinema became a ‘socially powerful mass-medium’, governments once feared its effects as some nations famously produced propaganda films. This is a fear that can easily be related to the present day usage of social media. The current mass-medium tool which has no official regulator, policing system or governmental control, other than ‘The Twitter Rules’, continues to instil fear in some.

The ever tricky tightrope act between ensuring freedom of speech, without breaking the law or abusing its power, will more than likely be a debate we continue to see trending in 2013. However, from a system that was put in place 100 years ago and still remains as effective today, we can perhaps derive some hope that this debate resolves in a fair, just and ethical way, contributing positively to the changing face of 21st century PR.

Alexandra Underwood
Account Executive

A way with words

It’s been a busy few weeks here at Target PR, from organising our upcoming ‘One Day Wonderland’ pop-up shop and balloon race in aid of Sue Ryder, to our everyday work, great things happen at 105-107 Bath Road and we'd like to share it with the world. Well, the world wide web to be precise!

In recent weeks you may have noticed that we’ve done more than just dip our toes into the social media swimming pool, we’ve been going all out giving you daily insights into what goes on here at Target HQ. But we didn’t just dive straight in, oh no, we put together a list of hints and tips to make sure everyone in the team was on the right track.

So if you’re stuck for words, or need help deciding whether that tweet about what you had for breakfast is really necessary (it’s not), why not take a look at our favourite top tips and let us know what you think:

1.    First and foremost be yourself, but be cautious. It sounds obvious but don't reveal information that you feel could be potentially sensitive or confidential – you don’t want to let the cat out of the bag!

2.    Internal issues can arise and disagreements do happen, but public arenas, including Twitter, Facebook and blogs, are not the place for these to be aired. Enough said.

3.    The best posts are the ones that signpost information available elsewhere and encourage conversations. Content is king and stuff that works includes: a behind the scenes look at a day in your shoes, insight on and responses to the latest and greatest industry news, or even a guest post from a client that’s benefitted from your help.

4.    If the post is related to a news story, link to it and respond to it, don’t spend time repeating it. After all, people are coming to you for your opinion and insight. As Baz Luhrmann once said, “Advice is a form of nostalgia, dispensing it is a way of fishing the past from the disposal, wiping it off and recycling it for more than it’s worth”.

5.    Enjoy it!

Zainab Rahman

Account Executive