Gold Cup: One PR's relations with the public

Photo: Telegraph.co.uk

Cheltenham Gold Cup Festival: Are we going to the races...or going to the dogs?

Last year’s Gold Cup Festival broke attendance records, with 235,125 race-goers descending on our town over the four days. Good fun I’m sure was had by all who attended and many in the town (mainly the bars of course) were all the more prosperous for their visit.

However, for this Cheltenham resident, all the hordes brought with them was misery and mess, evidently leaving their manners behind wherever they had come from.  It’s this memory that made me look forward to Gold Cup 2014 about as much as being hit by a bus, and saw me making plans to escape for the duration of the week that Cheltenham actually goes to the dogs rather than the races.

Yet my best laid plans didn’t quite come off, so I’ve found myself here, staying put at home near the train station, the first and last stop (or more likely pint) for thousands of race-goers.

But I’ve been pleasantly surprised. Cheltenham race-goers have improved their public relations, in the most literal sense.

Last year we saw many pavement pizzas, quite a few fights and a ridiculous amount of aggressive behaviour when trying to stop men-old-enough-to-know-better from doing unmentionables on our street and neighbours’ doorsteps.

This year, people have been really friendly, even apologetic for crowding the top of our road where there’s a rather popular race-day pub. And this time, when my partner was stopped on his way home from work to be asked directions to a particular watering hole, rather than being sworn at like last year, he was invited for a pint of the black stuff.

It seems to me that 2014’s race-goers have been of a much happier and friendlier disposition. Even #Cheltenham tweeters have been on good form.

 So my first hand experience of this annual event has been much improved and made me think twice about reaching for next year’s holiday forms already in a panic.

Cheltenham Gold Cup 2014 should be proud; its visitors have earned it some good PR just through good old human interaction.

 Rachel Meagher

Account Director

Community relations

Gloucester Rugby CEO Stephen Vaughan, ADEY Managing Director Kelvin Stevens, Gloucester’s Mike Tindall
and ADEY Marketing Director Haimish Mead unveil the club’s new shirt at Kingsholm Stadium.

I think it would be fair to say that one of our clients has had a particularly good week: on Wednesday, ADEY Professional Heating Solutions was announced as the new primary sponsor of Gloucester Rugby Club.

At Target Towers, ourselves a Gloucestershire-based company, we were bursting with pride to see Mike Tindall holding the newly sponsored Cherry and White’s shirt aloft next to ADEY MD Kelvin Stevens and Marketing Director Haimish Mead. Yet what pleased me the most was to hear GRFC’s CEO Stephen Vaughan say that ADEY being a local business undoubtedly helped them to win the bid.

See, we should never underestimate the power of local relationships. They can bring big dividends.
Over the past couple of years particularly, we’ve been helping our clients to create and nurture community relationships on the ground, wherever they’re based. For one large retail client especially, local relationships are literally life or death.

‘Local’ has been a dirty word for far too long, killing off our newspapers and slowly strangling our high streets. However, as I read an article in the Nuneaton News about a group of retailers banding together with the local community to ‘save their town’, I realised I’d recently read a few similar stories in the local media of other towns.

So, maybe the tide is turning as many surviving ‘local’ newspapers report on ‘local’ campaigns by ‘local’ businesses trying to breathe new life into their ‘local’ towns.

I for one hope this sea of change continues all around the country. For us here at Target, I know it’s great to be a part of a local success story that’s reaching national audiences, from a garden shed to The Shed and beyond!

Rachel Meagher
Account Director